Returns & Refunds
RETURNS & REFUNDS
Returns – Right of Withdrawal
We want shopping at Razor Ray to be simple and secure.
If you are a consumer, you have the right to withdraw from a distance contract within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, please inform us of your decision before the 14-day period expires. You can contact us at:
We recommend including your order number and details of the products you wish to return.
After notifying us of your withdrawal, please return the products without undue delay and no later than 14 days after informing us of your decision to withdraw from the contract.
Return Address
Products should be returned to the current return address provided by Razor Ray.
Before sending your return, we recommend contacting [email protected]
to confirm the current return address.
Please do not send parcels using Cash on Delivery (COD).
Condition of Returned Products
Customers may inspect products to the extent necessary to establish their nature, characteristics and functioning.
The customer may be responsible for any diminished value resulting from handling the product beyond what is necessary to inspect it.
Return Shipping Costs
The customer is responsible for the direct cost of returning the products.
Razor Ray does not charge an additional restocking or return-processing fee.
Refunds
Following a valid withdrawal, we will refund all payments due, including the original delivery cost up to the cost of the least expensive standard delivery method offered by Razor Ray for the relevant order.
If the customer selected a more expensive delivery option, the additional delivery cost is not refundable.
Refunds will be processed without undue delay and no later than 14 days after we are informed of the customer's decision to withdraw from the contract.
We may withhold the refund until we receive the returned products or the customer provides evidence that the products have been sent back, whichever occurs first.
Refunds will normally be issued using the same payment method used for the original transaction unless another method has been expressly agreed.
Custom-made and Personalised Products
The right of withdrawal may not apply to products made to the customer's specifications or clearly personalised, including custom patches manufactured according to an individual design supplied or approved by the customer.
This exception does not affect the customer's rights regarding defective products or products that do not conform to the contract.
Complaints, Damaged or Incorrect Products
If you receive a defective, damaged or incorrect product, or experience another problem with your order, please contact us at:
Please include your order number, a description of the problem and, where helpful, photographs of the product.
Complaints are handled in accordance with applicable consumer protection laws.